1. 14-day consumer withdrawal
A consumer who entered a distance contract may generally withdraw within 14 days after receiving the goods without giving a reason. Send an unequivocal statement by email or post. You may use the website form, but it is not mandatory.
After sending the statement, return the goods within a further 14 days unless the seller offers collection.
2. Product condition and return cost
A consumer may inspect goods as needed to establish their nature, characteristics and functioning. The consumer is responsible for diminished value caused by handling beyond that inspection.
The consumer bears the direct return cost for a change-of-mind withdrawal unless the seller agreed to cover it or failed to provide the legally required cost information.
3. Refund timing
The seller refunds payments received, including the cost of the least expensive standard delivery offered for the order, within 14 days after receiving the withdrawal statement. The refund may be withheld until the goods or proof of return are received, whichever occurs first. The same payment method is used unless another cost-free method is agreed.
4. Statutory exceptions
The right of withdrawal may not apply in statutory cases, including non-prefabricated goods made to the consumer’s specification or clearly personalised. This exception is not automatically applied to an ordinary selection from ready configurations; if relevant, it will be expressly stated before contract formation.
The statutory 14-day right does not normally apply to B2B purchases unless a specific law or agreement provides otherwise.
5. Complaint about non-conforming goods
If goods do not conform to the contract, a consumer may use remedies under Polish consumer law, including repair or replacement and, in legally defined circumstances, price reduction or contract termination. Any manufacturer guarantee supplied is additional and does not limit the seller’s statutory responsibility.
6. How to complain
Email support@marekcezary.store or write to ul. Słoneczna 26, lok. 31, 82-300 Elbląg, Polska, Poland. Include your contact details, confirmation number, product, receipt date, problem description and requested solution. Photos or video are helpful but should not be required when impossible to provide.
The seller responds to a consumer complaint within 14 days of receipt. Return or inspection arrangements will be agreed and justified costs are borne by the seller to the extent required by law.